Responsible Gaming

Gambling Should Be Entertainment

At Cocoa Casino, we believe gambling should be enjoyed as a form of entertainment only. It is never a way to earn money or solve financial problems. Please gamble responsibly and only spend what you can afford to lose.

If you find yourself struggling to control your gambling, help is available. We encourage you to seek support immediately.

Age Verification

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to use Cocoa Casino. In the UK, the legal age for gambling is 18 years old.

We take age verification seriously and reserve the right to request proof of identity and age at any time.

Warning Signs of Problem Gambling

Please be aware of the following signs that may indicate problem gambling:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about how much you gamble
• Spending more time and money on gambling than intended
• Neglecting family, friends, work, or other responsibilities due to gambling
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Borrowing money or accumulating debt to fund gambling
• Being unable to cut back or stop gambling despite wanting to
• Using gambling to escape problems or relieve stress
• Others expressing concern about your gambling habits

If you recognise any of these signs, please seek help immediately.

Self-Help Tools

Cocoa Casino provides tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe to control spending
• Loss Limits: Set a maximum amount you are willing to lose within a specific timeframe
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to gambling
• Session Time Limits: Set limits on how long you can play in a single session

To access these tools or for more information about responsible gaming features, please contact our customer support team or visit your account settings.

Support Organisations

If you are struggling with problem gambling, the following organisations provide free, confidential support:

United Kingdom

• GamCare – Free counselling and support for problem gambling
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free, confidential, 24/7)
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all UK gambling companies at once
• Gamblers Anonymous – Free support and peer group meetings
  Website: www.gamblersanonymous.org.uk

International Support

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

Take Action Today

If you believe you have a problem with gambling, please reach out for help. Speaking to someone is a sign of strength, not weakness. Support is confidential, free, and available 24/7.

Don't wait – help is available now. Contact one of the organisations listed above, or speak with a member of our customer support team.

For more information about responsible gaming at Cocoa Casino, visit our terms and conditions or contact us directly.